How We Use Your Information

Privacy Notices

Telephone Calls

Calls to and from the surgery are recorded and processed in accordance with the General Data Protection Regulation 2016 and the Data Protection Act 2018, calls are recorded for monitoring, training and dispute resolution purposes.

The purpose of call recording is to provide an exact record of the call which will:

  • Protect the interests of both parties;
  • Help improve Practice performance and best practice;
  • Help protect Practice staff from abusive or nuisance calls;
  • Establish the facts in the event of a complaint either by a patient or a member of staff and so assist in resolving it;
  • Establish the facts and assist in the resolution of any medico-legal claims made against the practice or it clinicians;
  • A call recording may also be used as evidence in the event that an employee’s telephone conduct is deemed unacceptable. In this  situation the recording will be made available to the employee’s manager, to be investigated as per the Practice Disciplinary Policy

For further information please contact the surgery.

NHS Health Check Data Extraction


National data opt-out

The national data opt-out is a service that allows patients to opt out of their confidential patient information being used for research and planning.

The national data opt-out was introduced on 25 May 2018, enabling patients to opt out from the use of their data for research or planning purposes.

Patients can view or change their national data opt-out choice at any time by using the online service at or by calling 0300 3035678.

To find out more about the benefits of data sharing, how data is protected, or to make/change your opt-out choice visit

General Practice Data for Planning and Research (GPDfPR)

Lombard Medical Centre, along with all other GP Practices in England are required to share your data with NHS Digital to support vital health and care planning. For more information about this please see our Privacy Notice.

More information can be found at:

This collection will start on 1 September 2021.

If you do not want your data to be shared with NHS Digital please register your Type One Opt-out with your GP Practice at least 2 weeks before the collection start date.

Primary Care Networks (PCNs) and Phoenix PCN Mid-career fellows 

What is a PCN?

PCNs bring together a range of local organisations and groups), including GP practices, community services, social care and the voluntary sector to offer coordinated health and social care to their local populations.

What is the purpose of a PCN?

A key focus of the PCNs is helping residents to look after their own health. By intervening at an earlier stage and equipping them with the skills to manage their own health, there will be less likelihood of them needing treatment.  The organisations within the PCNs will work together to create happier, healthier communities and reduce the gap in healthy life expectancy across Nottinghamshire.

Which PCN is my practice in?

There are six PCNs across Mid-Nottinghamshire and each one is led by Clinical Directors. Your practice is part of the Newark PCN.

What is a Phoenix PCN mid-career fellow?

The Nottinghamshire General Practice Phoenix Programme is the local workforce support organisation for GPs across Nottingham, Nottinghamshire and Bassetlaw. They provide career advice and development opportunities for colleagues at any stage, ranging from GP training into retirement.  They are enabling qualified GPs from the area, in the role of Phoenix PCN mid-career Fellow to undertake quality improvement project work within the PCN.  This project work will focus on improving current systems, pathways and overall patient care in your local area.  For the GP fellow to complete this project work they may contact you to find out your opinions regarding current services however, you can decline to be involved at any stage if you prefer.