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Coronavirus (COVID-19): what you need to do


Stay at home


You should only leave the house for one of four reasons:

  • Shopping for basic necessities, for example food and medicine, which must be as infrequent as possible.
  • One form of exercise a day, for example a run, walk, or cycle - alone or with members of your household.
  • Any medical need, or to provide care or to help a vulnerable person.
  • Travelling to and from work, but only where this absolutely cannot be done from home.

Advice for people with severe health conditions

This week NHS services will be contacting people with a range of severe health conditions urging them to self-isolate for 12 weeks. We have also contacted all local patients with a generic message following the prime ministers advice yesterday (23 March). Please don’t panic if you have received the text and don’t have a severe health condition. Health advice will be confirmed by letter to those identified this week. There is no need to contact your GP about the message.

Visit for Full guidance on staying at home and away from others

If you have symptoms:

If you have a new continuous cough or a fever/high temperature above 37.8 and are well you should stay at home and self-isolate for 7 days. You do not need to contact 111 or be tested.

If you have a new continuous cough or a fever/high temperature above 37.8 and are unwell you should go to 111 online for advice. DO NOT attend the surgery, Urgent Care Centre or Accident & Emergency department.

  • if you live alone and you have symptoms of coronavirus illness (COVID-19), however mild, stay at home for 7 days from when your symptoms started. (The ending isolation section has more information)
  • if you live with others and you are the first in the household to have symptoms of coronavirus, then you must stay at home for 7 days, but all other household members who remain well must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill. See explanatory diagram.

For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.  These can be accessed at:


Sicknotes for Covid-19

Click here for more information


In line with guidance from NHS England we will be moving to a full triage service for GP appointments. There will be no routine appointments available to book for GPs.

We will be pre-booking some nurse appointments and you will be contacted on the day of your appointment to check you don't have a cough or high temperature.

Online Appointments

To help stop the spread Covid-19 (Coronavirus) we have made the decision to suspend the booking of appointments online. We hope you will understand and support us in this decision.

Useful Support contacts

Every Mind Matters has now released expert advice and top tips on how to look after your mental wellbeing if you need to stay at home during the coronavirus (COVID-19) outbreak. It also includes guidance if you’re feeling worried or anxious about the outbreak. Please visit:


National Domestic Violence Helpline: 0808 2000 247


NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC professional counsellors for help, advice and support.


Childline 0800 1111: Offers free, confidential advice and support for any child 18 years or under, whatever the worry.


MIND: Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’.


YoungMinds:  Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus.


ICON: Babies cry: You can cope.


SafeLives:  Specific resources for domestic abuse and COVID.


IRISi interventions:


We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 16 March 2020.

Electronic prescriptions help save the NHS money.

What this means for you?

If you are currently signed up for EPS nothing will change.

If you are not currently signed up for EPS and collect a paper prescription - You will no longer need to come into surgery to collect your prescription as it will be held electronically and can be collected from a pharmacy of your choice.

Read more about EPS on the NHS website.

Moved to the UK?

Found out more on when and what vaccinations are given routinely in England.

Flu Vaccinations 2019/20

If you will be aged 65 or over on the 31st March 2020 or are in one of the at risk groups please contact the surgery to book your flu vaccination.

Alternatively if you have access to the online booking system you can book your flu appointment online.

For more information about the flu vaccine and who is eligible please visit:



Due to high demand we have changed the way we allow patients to telephone the surgery.

For an urgent on the day appointment please call from 8am.

For routine appointments including nurse appointments please call after 11am.

For all other non urgent queries please call after 2pm.

Please note Mondays are our busiest day. Thank you for your support.

Please be aware that we have changed the signage in the surgery. All GP and Nurses rooms have been re numbered to avoid confusion. The rooms start from consulting rooms 1 through to number 22.





You can now use the NHS App to access a range of services on your smartphone or tablet. To find out more visit



Telephone Calls

Please note that all telephone calls in and out of the practice are recorded for training purposes.


Lombard Medical Centre

We are a dynamic team who are dedicated to excellence. We believe in providing high quality care to our patients with a wide range of services on offer. We are an excellent training practice, mentoring both GP Registrars and medical students.

Please step inside our website to find out more.......

One Click Away

Convenience doesn’t stop there and you can now access a number of services online. Ordering a repeat prescription or sending us your comments are both just a click away. And if you’re not yet registered with us you can download the necessary forms here too.


Conveniently situated near the St. Marks, Asda and London Road car parks and on most major bus routes, Lombard Medical Centre has been purpose built to provide a light, comfortable and welcoming environment. Two large lifts transport patients up to the 2nd floor where GP consulting rooms are located. There is access for wheelchairs and a nappy changing area.





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(Site updated 01/04/2020)
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